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Cookie Policy

Last updated: June 18, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

2. How We Use Cookies

disubveico uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Improve our website functionality and performance
  • Personalize content and advertisements
  • Provide social media features
  • Ensure website security
  • Enable booking and payment processes

3. Types of Cookies We Use

3.1 Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation, access to secure areas, and shopping cart functionality.

Cookie Name Purpose Duration
session_id Maintains user session and login status Session
csrf_token Security protection against cross-site request forgery Session
cookie_consent Remembers your cookie preferences 1 year
cart_data Stores booking information temporarily 7 days

3.2 Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to improve our website's performance and user experience.

Cookie Name Purpose Duration
_ga Google Analytics - distinguishes unique users 2 years
_gid Google Analytics - distinguishes unique users 24 hours
_gat Google Analytics - throttles request rate 1 minute
hotjar_session Hotjar - user behavior analysis 30 minutes

3.3 Marketing Cookies (Optional)

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

Cookie Name Purpose Duration
facebook_pixel Facebook advertising and remarketing 90 days
google_ads Google Ads conversion tracking 90 days
marketing_preferences Remembers your marketing communication preferences 1 year

3.4 Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization, such as remembering your language preference or region selection.

Cookie Name Purpose Duration
language_preference Remembers your preferred language 1 year
currency_setting Remembers your preferred currency 30 days
theme_preference Remembers your display preferences 1 year

4. Third-Party Cookies

We may also use third-party services that set their own cookies. These include:

4.1 Google Services

  • Google Analytics: Website traffic analysis
  • Google Ads: Online advertising
  • Google Maps: Location services and maps
  • reCAPTCHA: Spam and bot protection

4.2 Social Media Platforms

  • Facebook: Social sharing and advertising
  • Instagram: Social media integration
  • Twitter: Social sharing features
  • YouTube: Video content embedding

4.3 Payment Processors

  • Stripe: Secure payment processing
  • PayPal: Payment services
  • Bank payment gateways: Local payment methods

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with options to:

  • Accept All: Allow all types of cookies
  • Necessary Only: Only accept essential cookies
  • Custom Settings: Choose which categories to accept

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Contacting us at [email protected]
  • Using your browser's cookie management settings

5.3 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience on our website.

Popular Browser Cookie Settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

6. Impact of Disabling Cookies

If you choose to disable certain cookies, you may experience:

  • Limited website functionality
  • Inability to maintain login sessions
  • Loss of personalized settings
  • Difficulty completing bookings or purchases
  • Less relevant content and advertisements

7. Mobile Devices and Apps

If you access our services through mobile devices or apps, similar tracking technologies may be used. You can manage these through your device settings:

7.1 iOS Devices

  • Settings > Privacy & Security > Tracking
  • Settings > Privacy & Security > Analytics & Improvements

7.2 Android Devices

  • Settings > Privacy > Ads
  • Settings > Google > Ads

8. Data Retention

Cookies are stored for different periods depending on their type and purpose:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain until they expire or you delete them
  • Essential cookies: Kept for the minimum time necessary
  • Marketing cookies: Typically stored for 30-90 days

9. International Data Transfers

Some third-party services may transfer cookie data internationally. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie usage
  • New legal requirements
  • Technological developments
  • Changes in third-party services

We will notify you of significant changes through:

  • Updated "Last updated" date
  • Prominent notice on our website
  • Email notification (for registered users)

11. Your Rights

Under applicable data protection laws, you have rights regarding cookies and personal data, including:

  • Right to information about cookie usage
  • Right to consent or withdraw consent
  • Right to access data collected through cookies
  • Right to request deletion of cookie data
  • Right to data portability

12. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Data Protection Officer
disubveico

Address:
Level 15, Menara Citibank
165 Jalan Ampang
50450 Kuala Lumpur, Malaysia

Email: [email protected]
Phone: +60 3-2161 2233
General Contact: [email protected]

13. Legal Basis

Our legal basis for processing personal data through cookies includes:

  • Consent: For non-essential cookies where you have provided consent
  • Legitimate Interest: For analytics and functionality that improve our services
  • Contract: For cookies necessary to provide services you've requested
  • Legal Obligation: For compliance with applicable laws

Manage Your Cookie Preferences

You can review and update your cookie preferences at any time.

disubveico

Your trusted partner for exploring Malaysia and Southeast Asia. Creating unforgettable travel experiences since 2025.

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Contact Info

Level 15, Menara Citibank
165 Jalan Ampang
50450 Kuala Lumpur, Malaysia

Phone: +60 3-2161 2233

Email: [email protected]

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