Terms of Service

1. Acceptance of Terms

Welcome to disubveico. These Terms of Service ("Terms") govern your use of our website, services, and tour booking platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. About disubveico

disubveico is a Malaysian company established in 2025, specializing in tour booking services for Malaysia and Southeast Asia. We are located at:

Level 15, Menara Citibank
165 Jalan Ampang
50450 Kuala Lumpur, Malaysia

3. Services Provided

We provide the following services:

• Tour booking and reservation services
• Hotel and accommodation reservations
• Flight booking assistance
• Travel planning and consultation
• Cultural and culinary experiences
• Transportation arrangements
• Travel information and guides

4. User Accounts

4.1 Account Creation

To access certain features of our services, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Update your information as necessary
• Accept responsibility for all activities under your account

4.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities.

5. Booking Terms and Conditions

5.1 Booking Process

When you make a booking through our platform:

• You must provide accurate personal and travel information
• You agree to pay all applicable fees and charges
• You acknowledge that availability is subject to confirmation
• You accept the terms of our service providers

5.2 Payment Terms

• Payment is required at the time of booking unless otherwise specified
• We accept major credit cards and other payment methods as listed
• All prices are subject to change until payment is confirmed
• Additional fees may apply for certain services or changes

5.3 Confirmation and Vouchers

Upon successful booking, you will receive confirmation details and relevant vouchers via email. Please review all information carefully and contact us immediately if there are any discrepancies.

6. Cancellation and Refund Policy

6.1 Cancellation by Customer

• Cancellations must be made in writing via email or through your account
• Cancellation fees may apply depending on the timing and type of service
• Some services may be non-refundable or subject to supplier cancellation terms
• Refunds, if applicable, will be processed within 14 business days

6.2 Cancellation by disubveico

We reserve the right to cancel bookings in cases of:

• Force majeure events (natural disasters, political instability, etc.)
• Insufficient bookings for group tours
• Safety concerns or travel advisories
• Supplier cancellations beyond our control

In such cases, we will offer alternative arrangements or provide a full refund.

7. Travel Documentation and Requirements

You are responsible for ensuring you have all necessary travel documents, including:

• Valid passport and visas
• Health certificates and vaccinations as required
• Travel insurance (strongly recommended)
• Compliance with entry and exit requirements

8. Health and Safety

You acknowledge that travel involves inherent risks and agree to:

• Disclose any medical conditions that may affect your travel
• Follow safety instructions provided by guides and operators
• Obtain appropriate travel insurance coverage
• Take responsibility for your personal safety and belongings

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the total amount paid for our services
• We are not liable for actions of third-party service providers
• We do not guarantee continuous or error-free service
• We are not responsible for personal injury, property damage, or consequential losses

10. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters and extreme weather
• Government actions and travel restrictions
• War, terrorism, and civil unrest
• Pandemics and health emergencies
• Strike and labor disputes
• Technical failures and system outages

11. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by disubveico or our licensors and is protected by intellectual property laws. You may not:

• Copy, distribute, or reproduce content without permission
• Use our trademarks or brand elements
• Reverse engineer or modify our software
• Create derivative works based on our content

12. User Conduct

You agree not to:

• Use our services for illegal or unauthorized purposes
• Interfere with the operation of our website or services
• Submit false or misleading information
• Harass or abuse our staff or other users
• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to our systems

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Communication

By using our services, you consent to receive communications from us via:

• Email confirmations and updates
• SMS notifications for urgent matters
• Marketing communications (with your consent)
• Customer service correspondence

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Our customer service team is available to address your concerns.

15.2 Formal Dispute Resolution

If informal resolution is unsuccessful, disputes will be resolved through binding arbitration under Malaysian law, with proceedings conducted in Kuala Lumpur, Malaysia.

16. Third-Party Services

Our platform may integrate with third-party services (hotels, airlines, etc.). We are not responsible for the availability, quality, or terms of these third-party services. Separate terms and conditions may apply.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date

Continued use of our services after modifications constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

19. Governing Law

These Terms are governed by the laws of Malaysia. Any legal proceedings will be subject to the exclusive jurisdiction of Malaysian courts.

20. Contact Information

For questions, concerns, or support regarding these Terms or our services, please contact us:

21. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and disubveico.