Privacy Policy

1. Introduction

disubveico ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website disubveico.com and use our tour booking services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or reservation
• Subscribe to our newsletter
• Contact us through our contact forms
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Travel preferences and requirements
• Emergency contact information
• Passport and identification details (for international bookings)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your bookings and reservations
• Providing customer support and responding to inquiries
• Sending booking confirmations and travel documents
• Personalizing your experience on our website
• Sending marketing communications (with your consent)
• Improving our services and website functionality
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our cookie policy includes:

4.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

4.2 Analytics Cookies

These cookies help us understand how visitors use our website to improve our services.

4.3 Marketing Cookies

These cookies are used to deliver personalized advertisements and track marketing campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information, please refer to our Cookie Policy.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Hotel and transportation bookings
• Email marketing services
• Customer support platforms
• Website analytics

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

5.3 Business Transfers

If disubveico is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Employee training on data protection
• Access controls and authentication

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Booking information is typically retained for 7 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request limitation of processing

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

As we operate internationally and work with global partners, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes relating to this policy will be subject to the jurisdiction of Malaysian courts.